Data Privacy & Security

Bonus365 Privacy Policy – How We Protect Your Data

At Bonus365, your privacy isn't an afterthought — it's built into everything we do. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what your rights are as a Filipino player. No corporate jargon, no hidden surprises.

Last Updated: June 2025
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What You Can Always Expect from Bonus365

These are the core principles behind how Bonus365 handles your personal data — straightforward and non-negotiable.

Data Collected Only as Needed

We only collect the personal information that's genuinely necessary to run your Bonus365 account, process transactions, and comply with Philippine regulations. Wala kaming kolektang hindi kailangan.

We Never Sell Your Data

Your personal information is yours. Bonus365 does not sell, rent, or trade your data to third-party marketing companies — period. Hindi kayo paninda.

256-Bit SSL Encryption

All data transmitted between your device and Bonus365 is protected by the same bank-grade encryption standard used by major Philippine financial institutions.

You Control Your Data

Under the Philippine Data Privacy Act of 2012, you have rights to access, correct, and request deletion of your personal data. Bonus365 fully supports these rights.

DPA-Compliant

Bonus365 operates in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, as overseen by the National Privacy Commission (NPC).

Minimal Data Retention

We only keep your data for as long as legally required or operationally necessary. Once that period passes, data is securely deleted or anonymised.


Your privacy matters to us. This Privacy Policy applies to all users of the Bonus365 platform — website, mobile interface, and any related services. By registering or using Bonus365, you acknowledge that you have read and understood this policy.

1 Introduction

Bonus365 ("we", "us", "our") operates the online betting and casino platform accessible at bonus365.my. We are committed to safeguarding the privacy and personal data of every Filipino player who uses our services.

This Bonus365 Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information in compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 (DPA) — and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC) of the Philippines.

We encourage all Bonus365 players to read this Policy carefully. If you have questions at any point, our support team is available 24/7 and happy to help clarify anything. Walang tanong na masama — we'd rather you ask than wonder.

2 Data We Collect

When you interact with Bonus365, we collect the following categories of personal information:

Category Examples When Collected
Identity Data Full name, date of birth, government ID number Registration & KYC verification
Contact Data Email address, mobile number, residential address Registration & account updates
Financial Data GCash number, bank account details, transaction history Deposits & withdrawals
Technical Data IP address, device type, browser, operating system Every platform visit
Usage Data Games played, bet amounts, session duration, login history Ongoing platform use
Communication Data Support chat logs, emails, feedback submissions When you contact us
Verification Data Copies of valid ID, selfie photos for liveness checks KYC / AML compliance

We do not collect sensitive personal information (such as health records, religious beliefs, or political affiliations) unless specifically required by law. All data collection is proportionate and limited to what is genuinely needed to operate your Bonus365 account.

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3 How We Use Your Data

Bonus365 processes your personal data for the following legitimate purposes:

  • Account management: Creating and maintaining your Bonus365 player account, including identity verification and account security.
  • Transaction processing: Handling your deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and other supported Philippine payment channels.
  • Regulatory compliance: Meeting our legal obligations under Philippine anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and gaming regulations.
  • Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access on the Bonus365 platform.
  • Customer support: Responding to your inquiries, resolving disputes, and providing assistance via our 24/7 support channels.
  • Platform improvement: Analysing how players use Bonus365 to improve game offerings, platform performance, and overall user experience.
  • Responsible gaming: Monitoring player behaviour to identify potential problem gambling patterns and provide appropriate support tools.
  • Marketing communications: Sending you promotions, bonus offers, and Bonus365 news — only if you have opted in to receive them. You can unsubscribe at any time.

Bonus365 will never use your data for purposes beyond those listed above without first obtaining your explicit consent. Kung hindi kami nagpaalam — hindi namin ginagawa.

5 Data Sharing & Third Parties

Bonus365 does not sell your personal data. We share your information only in the following limited circumstances:

  • Payment processors: We share necessary financial data with Philippine payment providers (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard) solely to process your transactions.
  • Identity verification providers: Third-party KYC service providers may process your ID documents and selfie photographs to confirm your identity. These providers are contractually bound to protect your data.
  • Game providers: Licensed game studios that provide content on the Bonus365 platform may receive anonymised technical data to ensure game performance.
  • Regulatory authorities: We may be legally required to disclose your data to the National Privacy Commission, AMLC, PAGCOR, or law enforcement agencies when required by law.
  • IT and security providers: Cloud hosting, cybersecurity, and analytics vendors who assist in running the Bonus365 platform — all subject to strict data processing agreements.

All third parties who receive Bonus365 player data are required to process it only for the specified purpose and in accordance with the Philippine Data Privacy Act. We do not allow them to use your data for their own marketing or other unrelated purposes.

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6 Cookies & Tracking Technologies

The Bonus365 website uses cookies and similar tracking technologies to deliver a smooth, personalised experience. Here's what you need to know:

  • Essential cookies: These are necessary for the Bonus365 platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of these cookies while using the site.
  • Analytics cookies: We use aggregated, anonymised analytics data to understand how players navigate the Bonus365 platform and identify areas for improvement. No personally identifiable information is used for this purpose.
  • Functional cookies: These remember your language settings, currency preference, and other personalisation options to improve your experience on Bonus365.
  • Marketing cookies: Only used if you have opted in to receive personalised promotions. You can adjust your cookie preferences at any time via your browser settings.

Most modern browsers allow you to control cookie settings. However, disabling certain cookies may affect the functionality of the Bonus365 platform. For detailed guidance, check the help section of your browser.

7 Data Security

Keeping your personal data safe is a top priority at Bonus365. We implement the following security measures across our platform:

  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers
  • AES-256 encryption for sensitive data stored in our databases
  • Multi-factor authentication (MFA) options for player accounts
  • Regular penetration testing and third-party security audits
  • Real-time fraud detection and anomaly monitoring
  • Strict access controls — Bonus365 staff only access player data on a need-to-know basis
  • Incident response procedures in place to address data breaches quickly and notify affected players in line with NPC requirements

While Bonus365 takes every reasonable precaution to secure your data, no online platform can guarantee 100% security. We strongly recommend using a strong, unique password for your Bonus365 account and enabling two-factor authentication whenever possible.

8 Data Retention

Bonus365 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by Philippine law:

  • Active account data: Retained for the duration of your Bonus365 account relationship and for a period thereafter as required by regulatory obligations.
  • Transaction records: Retained for a minimum of 5 years in compliance with anti-money laundering regulations applicable in the Philippines.
  • KYC documents: Retained for the period required by AMLC and gaming licensing conditions, typically 5 years after account closure.
  • Support and communication records: Retained for 3 years following the resolution of the last support interaction.
  • Marketing data: Retained until you withdraw consent or request deletion.

Once the applicable retention period has passed, Bonus365 will securely delete or anonymise your personal data so that it can no longer be used to identify you.

9 Your Rights Under the Data Privacy Act

As a Bonus365 player based in the Philippines, you have the following data privacy rights guaranteed under Republic Act No. 10173:

Right to Be Informed

Know how your personal data is being collected and processed by Bonus365 — which is exactly what this policy explains.

Right to Access

Request a copy of the personal data we hold about you at any time by contacting our support team.

Right to Correction

Ask us to update or correct any inaccurate personal data associated with your Bonus365 account.

Right to Erasure

Request deletion of your personal data, subject to our legal obligations and regulatory retention requirements.

Right to Object

Object to the processing of your personal data for direct marketing or other non-essential purposes at any time.

Right to Data Portability

Receive your personal data in a commonly used, machine-readable format so you can transfer it to another service if needed.

To exercise any of these rights, contact us at support@bonus365.my. We will respond to all verified requests within 15 working days, in line with NPC guidelines. If you believe we have not handled your data properly, you also have the right to file a complaint with the National Privacy Commission of the Philippines.

10 Minors & Age Policy

Bonus365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. During registration, we require players to confirm they are of legal age, and we conduct age verification checks as part of our KYC process.

If we discover that a minor has registered on Bonus365 — whether through misrepresentation or any other means — we will immediately suspend the account, void any transactions, and delete all associated personal data. Any winnings accrued by an underage account will be forfeited.

If you believe a minor has accessed Bonus365, please report it to us at support@bonus365.my immediately and we will act without delay.

11 Changes to This Privacy Policy

Bonus365 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or updates to Philippine privacy law. When we make material changes, we will:

  • Post the updated policy on this page with a revised "Last Updated" date
  • Notify registered players via email to the address on file
  • Display a prominent notice on the Bonus365 platform for at least 7 days before changes take effect

We encourage you to review this Bonus365 Privacy Policy periodically. Continued use of our platform after changes take effect constitutes your acceptance of the updated policy.

12 Contact & Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Bonus365 has handled your personal information, please reach out to us:

  • Data Protection Officer (DPO): support@bonus365.my
  • Live Chat: Available 24/7 through the Bonus365 platform after login
  • FAQ: Visit our FAQ page for quick answers to common privacy questions

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will respond promptly to every verified request. Ito ang aming pangako sa inyo, Kabayan.


These pages work hand-in-hand with our Privacy Policy to give you the full picture of how Bonus365 operates.

Terms & Conditions

The full rules that govern your Bonus365 account — bonuses, gameplay, payments, and player responsibilities.

Read T&Cs

Responsible Gaming

Tools and resources to help you stay in control and keep your Bonus365 experience fun and safe.

Read More

FAQ

Quick answers to the most common questions about accounts, payments, bonuses, and privacy on Bonus365.

Visit FAQ

Your Data Is Safe — Now Let's Play at Bonus365

Now that you know how seriously we take your privacy, register your free Bonus365 account and enjoy over 1,200 games with full confidence. Sulit ang tiwala mo sa amin, Kabayan.

18+ only. Please gamble responsibly. Responsible Gaming tools available anytime.